Warrenton Station General Manager

Silver Branch is synonymous with Gemütlichkeit—a sense of warmth and camaraderie that lifts spirits and provides a welcoming atmosphere. The General Manager sets the tone and the stage for the entire guest experience, from ensuring cleanliness, to training and managing staff, to ensuring lighting and music create the right ambiance. The GM also inspires the tone and the culture of the employees. High-performing employees start with high-performing managers.

General Manager Job Description

Create a corporate training program that extends beyond initial hiring, with ongoing education and communication of policies to guide our taproom team to be the best in the industry. Lead by example and through mentoring, the GM motivates team managers to be outstanding in their field, to achieve business objectives and to be driven to get successful outcomes because they love what they do. A key objective is to elevate standards for hospitality and to create a community vibe and overall Gemütlichkeit. The GM at Silver Branch Brewing Warrenton Station will work directly with Executive Management in developing the strategic direction of the taproom, beer-to-go counter, kitchen, and events space.

General Manager Responsibilities

• • Work with a project manager mindset and be hands-on in all aspects of the business
  • Work with Human Resources to recruit, onboard, and train high-performing taproom staff to achieve business objectives
  • In tandem with Silver Branch Executive Leadership and Human Resources:
    • Create and launch the go-to casual destination by creating a convivial ambiance full of good cheer, excellent and friendly service, and a fun and welcoming décor and vibe
    • Establish and manage cost efficiencies and overall financial health for Silver Branch Warrenton Station, including tracking and managing food, staff, and non-consumables costs
    • Develop strategic plans and communicate business goals to employees to motivate and inspire engagement from staff
    • Formulate policies and procedures to ensure consistency and accountability
    • Conduct performance evaluations that are timely and constructive
    • Handle discipline and termination of employees in accordance with Silver Branch’s policies
  • Organize and oversee staff scheduling
  • Oversee food and beverage preparation, ensuring compliance with health, safety, food handling, and hygiene standards
  • Enforce all policies, procedures, standards, specifications, guidelines, training programs, and company principles
  • Ensure customer satisfaction with all aspects of the taproom and their experience visiting Silver Branch
  • Handle customer complaints; resolve issues in a diplomatic and courteous manner
  • Grow top-line revenue through sales techniques and curating wonderful offerings while improving bottom-line profit through reduction of waste and loss
  • Effectively ensure that kitchen and taproom inventories are maintained and that orders are placed in a timely manner
  • Ensure daily inspection of taproom and equipment are being consistently done to ensure compliance with health, safety, food handling, and hygiene standards
  • Ensure customer satisfaction with all aspects of the taproom and their experience visiting Silver Branch
  • Periodically evaluate taproom and other equipment for repairs and maintenance. With other managers and staff, conduct reasonable maintenance in house while scheduling service and repairs when necessary
  • Maintain sales records and track cash receipts
  • Prepare and submit operations reports and other documentation requested by executive management
  • Perform other duties as assigned

Knowledge, Skills & Qualifications

• • Minimum 5 years of combined restaurant, taproom, or hospitality management experience
  • Strong supervisory and leadership skills
  • Strong organization and intuitive communication skills to discern and address the needs of customers, employees, stakeholders, and company leadership
  • Highly analytical, with a strong desire to study numbers and formulate decisions in consultation with executive management
  • Must be a Certified Cicerone® or willing to pursue the Certified Cicerone® with a strong passion for beer, and a desire to teach others
  • Expertise in driving efficiency in business despite challenges
  • Able to work effectively with people at all levels across the organization
  • Goal-oriented with ability to demonstrate impeccable integrity, critical thinking, good judgment, sense of urgency and honesty
  • Strong understanding of product and labor costs with proven track record of hitting and maintaining target goals
  • Proficient with Microsoft Office Suite or related software with ability to learn new technical systems including but not limited to inventory management software and the backend of our point of sales system
  • Ability to troubleshoot issues and/or pivot plans quickly in order to coordinate corrective actions needed
  • Minimum full-time requirement: 4 managing shifts per week with 1 administrative shift per week. Minimum of 9 hours per managing shift for an average minimum weekly full-time requirement of 45 hours

Physical Requirements

• • Ability to traverse all parts of the restaurant quickly and transport items to and from the kitchen on a slick uneven surface
  • Prolonged periods sitting at a desk and working on a computers
  • Must be able to stand and/or walk for long periods of time
  • Must be able to frequently lift 35 pounds via food or beverage trays or required equipment needed to perform specific job duties
  • Available to work a variety of hours including weekends
  • Must be able to lift 135 pounds, at times
  • Frequently bend, stoop, reach, lift, carry, wipe, and squat as necessary